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Inside Out for Adults – Mindfulness

July 27, 2015
pixar-pic

Inside Out – Pixar, Walt Disney Pictures

Joy, Anger, Disgust, Fear and Sadness interact in Inside Out, a 2015 American computer-animated comedy-drama film produced by Pixar Animation Studios and Walt Disney Pictures. The film is set in the mind of an 11 year old girl, Riley, who has been very happy until her parents uproot her as they move from Minnesota to San Francisco. She becomes unhappy in her new world without friends and her emotions go through considerable turbulence before they get it together and help her tell her parents of her troubles. Riley’s parents comfort her and a year later she has friends and a new capacity to hold emotional complexity. Go see the movie; it’s good for all ages!

There’s much more to the story, which does an excellent job of showing how emotions activate our responses, work with memories and can lead us to derail or succeed. Emotions always influence our behavior and our decisions. The question is how to engage with our emotions so we are successful and the movie helps us learn more about how this process works.

One key component in Inside Out is the interplay between the emotions of joy and sadness. Joy has run Riley’s emotions much of her life until the move, and then Sadness begins to have impacts. Joy seeks to prevent Sadness having an influence, but after a fairly difficult adventure they learn of the importance of these two emotions working together. While Joy and Sadness are gone on their learning journey, Fear, Anger and Disgust start guiding Riley’s behavior, which leads to starting to run away and other consequences.

Adults can learn a great deal from this reflection on emotional interaction. We can stop and reflect asking ourselves:

  • “What emotions run my show? What are the consequences?
  • “Would I like to make any changes?”
  • “What one change would I like to inquire about first?”

Personal Inquiry is an opportunity to stop and listen, to reflect, recognize and perhaps reorganize our thoughts or our behavior. It is a key part of being mindful. Mindfulness has many powerful descriptions created by those who coach or teach personal development or personal evolution. It is core to many spiritual practices and is central to many strategies for expanding emotional and social intelligence. Webster defines mindfulness as “the practice of maintaining a nonjudgmental state of heightened or complete awareness of one’s thoughts, emotions, or experiences on a moment-to-moment basis.” It’s paying attention to our thoughts, feelings, bodily sensations and the physical environment without judgment. Mindfulness can be a powerful and restful state.

Stopping, breathing and being mindful provides an opportunity to gain perspective, to allow complexity of emotions to develop as they integrate, and then to peacefully choose your next response instead of being at the effect of a situation. This strategy taps into all 16 EI skills; some of the most prominent are emotional self-awareness, reality testing, impulse control, optimism and happiness.

One excellent article, published by Greater Good in Action, on Inside Out, emphasizes four lessons from children from the movie. Joy worked hard to suppress Sadness in the movie and that can be dangerous the author’s point out. Joy drew a circle away from the action board and asked Sadness to just stand in it so she wouldn’t impact Riley. Emotions can be tough, but they need to be experienced in age appropriate ways. Suppressing sadness can lead to anxiety and depression. Trying to reinterpret an event so it isn’t as difficult, sometimes called cognitive reappraisal or reframing, can cause the message of the difficult emotion to be camouflaged but not eliminated – and this can be costly later on as it could lead to emotional explosion or to self-medicating to keep the emotions away.

One of the best ways of managing impulse control can be to find safe ways to know how we feel and to process responses to those feelings. Then those difficult emotions are not lying in wait to jump out when we’re crossed in just the wrong way. Mindfulness, together with personal inquiry, helps us slow down and recognize the complexity of our feelings and then respond thoughtfully. It helps us manage our Resilience Meter™ as we’ve discussed in other articles. Mindfulness practice holds many gifts including the integration of our emotions at a level that allows us to live the purpose inspired life we prefer.

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Top 10 Reasons for Playing!

July 15, 2015

reasons to play1. It feels good and makes you happy!

2. Happy is good! Good for your health, for your decisionmaking, for your relationships….. Heck, what isn’t it good for?

3. It’s good for our world economy – a stretch? Maybe, but what about the recreation dollars we spend even if were just driving to a great hike in the forest and taking a picnic. And happy people have more capacity to slug through the difficult conversations to get to good collaborative decisions. Tell that to the G20 or even the G7 leaders!

4. We build resilience, defined as the ability to recover quickly from setbacks and elasticity, as in the ability to spring back after things are bent out of shape. Resilience is enhanced through play, through relaxing and through nourishing reflecting. Play regularly to be prepared for life’s twists and turns.

5. It makes other people happy.

6. You can get good exercise and increase your cardio vascular functioning.

7. Brain health and wellbeing.

8. We satisfy our own developmental need to be creative and feel competent.

9. We can be more creative while playing with novel possibilities in an environment where we can be flexible and relaxed.

10. To interact and be reflective without it seeming so serious Hey, why did we miss that grounder when Holly hit it? What shall our team do next time?

Play has been described as unplanned behavior, in other words activity that emerges and evolves spontaneously from within its own context. It occurs in a climate that facilitates creativity and innovation. Young children accomplish the majority of their most critical early learning through play. But guess what, adults learn best in the same sort of attitude relaxed curiosity. We just don’t emphasize play nearly as much as can serve us. For children play is considered valuable because it develops their social relationship skills, helps build positive interactions between the child and their classmates, and provides the chance to let off a bit of steam (reduce or prevent anger). It also builds on their skills of sharing and taking turns. Isn’t this what we want for ourselves, our families and our teams? Of course it is!

At Collaborative Growth were declaring July as a great month for playing. We hope you take time to enjoy this beautiful month whether it’s quite sunny for you in the northern part of our globe or snow is whitening your world in the southern hemisphere.

We also want to express our gratitude for Freedom. In the United States where we live, July 4th is the day we celebrate our nation’s Independence. Let us all embrace freedom with our intentions that really includes liberty and justice for all to help build a world that. Neurologists assure us that seeing requires believing so let’s join our combined vision in seeing a world that works for all!

Blessings and our thanks to all of you! Marcia and James

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Why Teamwork Gets So Tricky

May 28, 2015

people_puzzleAfter more than 20 years of investigation and practical application at Collaborative Growth, the results are in:

Developing leaders is comparatively easy. Developing teams…well that’s a different story – and here’s why. Any individual who is interested in becoming a more effective communicator (and this is the most fundamental and far-reaching skill of leadership) can practice the known skills that will make him or her easier to understand. Leaders can become more persuasive, and if they sincerely want to work on increasing their authenticity, they can genuinely become more trustworthy. It is simply a matter of exercising their own initiative. Their only real obstacles are internal –their occasional lack of willpower, the strength of their bad habits, their inability to focus their attention or muster sufficient energy. And if they don’t develop quite as rapidly as they wanted to their sincerity is not called into question and there is no embarrassment if their plans were private goals.

Developing teams also requires the development of effective communication skills, however this time for a group of individuals all at the same time. This is definitely a much more difficult and public undertaking. At the very least everybody on the team knows that change is afoot, some kind of progress is expected, and this progress is going to disrupt the way power is currently balanced and what – engaged, coordinated, distributed, practiced, implemented, effectuated? All of these words come close but none exactly capture the idea, so perhaps we could say developing team effectiveness disrupts the way in which members communicate their power within the team. This usage is a little unusual but perhaps it captures the situation a bit more crisply.

In these days of “do more with less” there are very few teams that are overstaffed. For everyone who has a spot on the team there usually is some specific expectation that they need to meet in order for the team to reach its goals. If someone isn’t happy with the way things are going (or if they don’t really know how to or want to do the role which they have been assigned) they can innocently make it look like someone else is to blame. We call this disassembling.

Primates learn to deceive at a very early age. Attentive parents can tell when their child’s crying is a sincere expression of pain or a more general bid for attention. Attentive team leaders may not be quite so skillful at detecting what is going on between team members, and even when they do detect some potential disassembling they may not feel all that capable or inclined to tackle the conflict that will result when they attempt to let the responsible parties know that their behavior has been noticed. Most likely accountability has not been defined specifically enough to provide for effective evaluation.

But like the developing leader, each team member can also suffer from a lack of willpower, bad habits, a lack of energy and/or the inability to focus their attention as well as they want. Even though some amount of this is normal and to be expected, for it to be noticed publicly is embarrassing, and embarrassment is just the surface expression of our deep instinct to avoid rejection. Primates do not like to feel excluded! Can you begin to see why developing emotionally effective teamwork is such a challenge compared to developing leaders?

At Collaborative Growth we use a scientifically validated assessment called The Team Emotional and Social Intelligence Survey, or TESI to help teams be able to pinpoint where the real problems are. Then using our team communication training skills, developed over more than 20 years with all kinds of teams from the private and public sectors, we help the teams and their members and their leader get real! Once people understand the general ways in which people are wired to communicate and cooperate and compete this is not a particularly confrontational process. People enjoy discovering the effectiveness of the communication patterns that we teach, in part because these skills are every bit as effective at home as at the office.

Utilizing a basic understanding of this information we can help team members deconstruct the triggers that activate those self-protective reactions which so often turn disingenuous, or manipulative, or outright intimidating. We coach all the team members on how to use specific communication language to acknowledge and transform the many kinds of conflict that have often been swept under the rug for a very long time, and because everyone is learning and practicing it at the same time the team itself begins to grow and self-organize holistically.

As the team members learn how to use these language patterns to communicate their authentic hopes and fears they begin to express their displeasure about what isn’t working more openly, however now in nonjudgmental language. They know how and why to constructively reinforce the things they feel optimistic about. This begins to transform the tension into motivation. With continued practice teams find optimal ways to co-create and co-operate on their projects together, and they begin to evolve a collaborative intelligence that is intuitive in place of what was previously a closed and self-protective group think.

The team you are on could do its important work even more effectively if there was less conflict and politics and more communication! The TESI provides guidance on how to get there.

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Building Team Resilience Through Positive Mood

April 29, 2015

“Pride broadens your mindset by igniting your visions about

other and larger ways in which you might be helpful.”

Barbara Fredrickson

pie-pos

Positive attitudes on your team will build resilience and impact every dimension of team work. Positivity will impact how well people get along with one another, how pleased they are to be on the team, their motivation and their creative thinking. That is why this is one of the seven team competencies of the TESI® (Team Emotional and Social Intelligence Survey®). In her books Positivity and Love 2.0, Dr. Barbara Fredrickson provides the scientific grounding to prove the power of positive engagement. Probably because most of organizational work is accomplished through teams, we are finding a tremendous thirst to better understand what this means for teams and how to assist teams in growing their positive mood.

Positivity is central to the ability to collaborate, which is based on the ability to work jointly with one another, to listen to different perspectives and to find common answers. Collaborative Growth’s team model demonstrates how we bring team emotional and social intelligence competencies together to create collaborative intelligence. One of the easiest team strengths to build is positive mood so take advantage of this and build your team skills.

Developing teams is a complex challenge that never stops requiring positive and proactive attention. One of the challenges to team effectiveness is the tendency for people to think and act individually and objectively, that is to focus on the task rather than each other. Busy team members can become so externally focused on projects and customers that they forget to pay attention to their personal needs or those of the team. This lack of internal team focus can occur for several reasons:

  • Addressing interpersonal relationships can seem much less controllable or scientific and less predictable and thus too uncertain;
  • Team members may not be trained to be good at team or human dynamics, they enjoy being an expert and they aren’t expert in this field;
  • Their external focus in getting all the jobs done may leave them drained with little energy left for the team; this is often compounded by highly demanding organizational politics;
  • The team leader may be an expert in his/her production world but likely is not trained to be a team leader and to manage complex interpersonal situations and to build motivation while maintaining accountability; and
  • The full organization may not be aware of the challenges their teams are experiencing nor understand how they could support the team in effective change.

Thus, intentional effort to build a team’s positivity and resilience is needed to get the most from your team.

Art Aron, a human relations scientist, conducted research that shows how people move from a sense of separation – me and you – to a sense of being together – us or we. His research was done with couples, but the same principles apply to teams, which are a group of people working together to solve problems. The more overlap the individual team members see between each other, the more likely they will have a sense of “us” and that leads to a series of positive results. In turn, this increased connection leads to helpful responses among team members that build trust as team members learn they can rely on considerate and supportive responses from one another. Most people will say they agree with the maxim that “All of us are smarter than one of us.” Understanding the effects of positive mood helps show us how to act that way, not just say it.

Fredrickson writes that positivity broadens one’s view from “me” to “us” and then to “all of us,” not just the part of the group that looks or thinks like you. Thus building positive attitudes within your team will expand the effectiveness of your diversity efforts. We often talk about emotions being highly contagious and that is so for positivity, just like it is for negativity. This makes it important for team leaders as well as all team members to be intentionally positive. Fredrickson explains that “positivity spreads because people unconsciously mimic emotional gestures and facial expressions of those around you … positivity breeds helpful, compassionate acts.” Furthermore, she points out that when we act positively with others we are likely proud of our engagement and “pride broadens your mindset by igniting your visions about other and larger ways in which you might be helpful.” (Positivity, pp. 69-70) This is a goal all organizations have for their teams.

Building Team Resilience and Positive Mood

resilience_meterppt-3levelsResilience and positive mood are closely connected. Resilience includes the ability to bounce back and relies on teams having a reserve to tap into when big challenges hit. That reserve is built by how team members treat each other and what they expect of one another. The more positive members of a team are, the deeper the reserve and the less often they are likely to need to tap into it. Positivity builds perspective so teams take challenges in stride rather than making them a big deal that expands stress instead of resilience.

Tips and Strategies

Use emotional intelligence to grow your teams’ positivity and resilience. Positive Mood and Stress Tolerance are two key competencies in the TESI that build team resilience. Of course while the team is building these competencies, they will find that some team members are more positive than others so the team leader needs to work with the whole team while respecting the differences as the team builds composite resilient strength. Tips for success include:

  • Build the habit of finding people doing something well and publicly thank them. This can be implemented by the team leader as well team members.
  • Start team meetings with a discussion of something that has worked well recently. Then the team can move to strategic analysis and can proactively cross map that skill that success reflects to other requirements.
  • Social connections are at the heart of team success so take time for building connections – and emphasize it even more if you have a virtual team. Do something fun together, have a pot luck lunch, and start meetings with going around the team and asking everyone to comment on something particularly interesting or important to them.
  • Find purposefulness in the team work so the team feels the sense of being a part of something bigger than itself. A traditional way to do this is with Mission, Vision and Values statements. Make sure those statements are meaningful and that the team feels ownership and pride or they won’t help.
  • Support team members in taking time to be relaxed with each other so the connections are built resulting in the natural desire to get one another’s back when needed.
  • Respond to comments made by one another. People want to be heard more than they want to be right. Applying skills such as active listening and empathetic responses will help people feel acknowledged and valued and that builds positivity and engagement.
  • Intentionally tap into the team wisdom. Your team knows what they need, however you may need to facilitate their recognizing and employing that wisdom. Take creative brainstorming time to explore topics such as: “What works that we can expand?” and “What do we want that we can influence?”

Recognize that positivity and trust go hand in hand as positivity supports deepening relationships. Develop positivity deliberately and expansively for the benefit of all individuals, teams and the organization.

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Team Leaders Motivate Your Teams!

April 2, 2015

team_cheerLeading emotionally intelligent teams is a tough job. Developing your skill is worth it as teams strong in EI are productive, creative and loyal to their organization. Building team motivation is a key strategy for success and it’s a skill team leaders can always enhance by implementing the 7 motivation actions. This article complements our earlier team motivation article on Change and Teams found at http://www.cgrowth.com/articles/motivate_team.pdf.

Follow these 7 action steps to motivate your team. Before you implement any of these steps, think about someone who did a great job leading a team you were on. How did he or she motivate you? How did he or she engage and follow through. Now with a good example in mind ask:

  1. Who is on that team I’m leading? Know your team members individually.

Get to know your team members individually and help them know each other through an assessment such as Emergenetics or MBTI. You’ll be amazed at how much good data supports understanding team members’ preferences. With this information you can strategically target your requests to gain the best buy in.

  1. What’s my team good at? What are their challenges?

Access your team with the TESI®. The Team Emotional and Social Intelligence Survey®, is a team 360 reporting on how team members access their functioning in seven core areas of team engagement. These measurable results help teams focus on how to tap into their skills and improve areas of weakness. You and your team can measure success through the pre-post assessment.

  1. What rings their bells – what dampens their spirits?

Pay attention to the feedback you receive on a regular basis and repeat what works. Weave your data on individual and team strengths in order to further positive engagement.

  1. How will the team break out of old patterns to awaken creativity and boost spirits?

Creativity is an energizer. Even though some team members may moan about change, when you lead them in purposeful change and have a defined approach and outcomes it will help build new energy and clear out old ways of doing things that aren’t necessary anymore.

  1. What’s our team attitude?

Discuss the power of attitude with your team. Ask team members to explore current attitudes and then set intentions for the attitude they will express in the future. Be specific about who does what so you can notice as engagement improves.

  1. What inspires team members and the team as a whole?

What about giving some time to a worthwhile community project? You and the team could spend an hour at a soup kitchen or a day helping build a house. There are many ways to contribute. Challenge the team to consider options and find one a suitable project. After contributing your time get together and debrief. Talk about how it felt, what you learned about your community and what it means to volunteer as a team.

  1. How will we know when we have a team that functions with emotional and social well-being?

The Collaborative Growth team model measures the seven specific skills seen in the outer ring. Your team can take the TESI, consider Collaborative Growth Team Modeltheir skills and opportunities, and engage in intentional growth. The model shows that as teams are deliberately enhancing their skills they develop the benefits shown in the middle circle, such as trust, and then progress to being a team that enjoys emotional and social well-being. This is a highly productive and engaged state which leads to sustainable good results. However, be sure to pay attention to maintaining those skills. High performance requires constant attention.

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Communicating Around the Team Table

February 24, 2015

 

The single biggest problem in communication is

the illusion that it has taken place.

George Bernard Shaw

group_peopleAsk any team what they need to improve most and they are like to say “Communications!” And they are right. Any team that communicates well has the foundational tools to respond well to stress, conflict, changes and to have a positive mood. So there’s a lot in it for you as a team leader or team member to improve team communications. Fortunately, this can be done! Remember all those phrases like an ounce of prevention is worth a pound of cure, or a stitch in time saves nine! Apply this tested savvy to teams and you know it’s time to improve how you speak and listen to one another. This is one of the seven skills in the Team Emotional and Social Intelligence Survey® (TESI®), described in our book The Emotionally Intelligent Team.

Yet if communication is so important why is it often such a failure? Frankly, it’s not a complex answer. The skills needed have not been taught, fostered and insisted upon; mediocrity is too often accepted. Let’s start with noting the key parts to good communication.

Communication is what team members do to connect with others so that they can understand the collection of goals that are being pursued and how well each is proceeding in the attempt to satisfy their needs. Communication consists of the following ingredients as identified in The Emotionally Intelligent Team:

  1. Sender: the person who transmits the information
  2. Receiver: the person to whom the information is transmitted
  3. Message: the information transmitted
  4. Meaning: the intent of the message
  5. Feeling: adds depth to the message
  6. Technique: how the message is communicated

Communication is how people interact with each other so they can satisfy their needs and desires to make life better. To communicate, one person (the sender) must transmit information to someone else (the receiver). This message can go to the whole team or to one person, but there has to be an exchange of a message or there is no communication. For example, if a team member speaks about an issue, and another team member later believes he or she never heard of the topic, communication did not occur.

For effective communication to occur, the sender’s meaning must also be clearly understood by the receiver. Meaning is conveyed by both verbal and nonverbal communication. If the sender’s words are encouraging but he or she is looking down when speaking, the message and meaning are mixed. Nonverbal communication is likely to convey more of the truth, so it is important that the sender’s verbal and nonverbal messages are congruent in order for the meaning to be accurately understood.

All communication has meaning, from the trivial – “Please post a notice of our meeting” – to that of huge consequence – “The building is on fire!” The feeling component adds even more depth to the meaning.

Finally, technique is critical for effective communication. Without the awareness and implementation of effective techniques, the message, meaning, and feeling in the communication is lost. The following exercises will help build team communication. We have provided many tips and exercises for working with team communications in our Team Emotional and Social Intelligence Facilitator’s Guide – TESI® Short. This is an important area for us to strengthen together. So send us an email at mhughes@cgrowth.com or comment here on our blog!

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Teambuilding with Emotional Intelligence Competencies

January 30, 2015

Team Emotional Intelligence CompetenciesWhat makes a group of people want to work together as a team? What makes a team want to do their very best work? When people feel safe, supported, and free to make a valuable contribution that will be recognized, they consistently perform at their best. In this article we explore how to build the emotional intelligence competencies necessary to create these conditions.

When the emotional environment is rich and transparent, teams can trust enough to take risks and that promotes more complete and creative decision making. Desired team competencies include trusting, risk taking, communicating, conflict resolution and being respectful and productive. These result when an organization intentionally understands these competency domains and develops the environment that elicits the motivation to fully participate and the emotional intelligence skills to support the competencies. While different types of competencies are needed by teams, including technical expertise, we are focusing on Emotional Intelligence (“EI”) Competencies for this article.

Competencies are the big picture statement of what is needed to be successful in a job. This is accomplished in part by the application of emotional intelligence skills, which can be independently measured and grown. EI skills are needed by the team as a whole, and can be measured by the TESI® (Team Emotional & Social Intelligence Survey®) and by each individual and can be measured by the EQi®. These skills are related to but different from individual personality traits, such as measured by the MBTI® or Emergenetics®. The following chart shows the progression we work with in understanding and developing team EI Competencies.

TEIC-triangle1

Figure 1: Team Emotional Intelligence Competencies

Team Emotional Intelligence Competencies are implemented through a complement of skills, attitudes, behaviors and information.

hen we are talking about team competencies, we are speaking of the skills or abilities needed to perform the specific tasks or functions assigned to the team. Accomplishing the competency is based upon their attitudes and behaviors as well as having the skills and knowledge needed. To be successful, teams need strength in emotional intelligence competencies such as trusting, risk taking, communicating, conflict resolution and being respectful and productive.We consider each of these areas as their own competency domain, and each competency domain is implemented through a complement of skills, attitudes, behaviors and information that are called for in a particular setting.

Teams need technical skills. For example, a team may need a competency in working with metal if they are building bridges, but to actually get the bridge designed, funded and built so it’s structurally sound and aesthetically pleasing requires many competencies from the technical ones to others that are based in how intelligently the team works with their emotional and social information. Some of that information will be new, such as occurs when the CEO of a big bridge project walks into a team meeting and congratulates the team for being ahead of schedule and under budget. Most of the emotional and social information that informs team decisions will come from past experiences. When we reference past experiences as a part of our thinking, they always come with emotional tags. We can’t avoid it, there is no such thing as making a decision without using our emotions. Our choice is whether that emotional information is used well. That is why teams and their individual members need to use their emotional and social intelligence.

Conflict Resolution Team Competency

To exercise conflict resolution skills well, teams need to create the capacity to embrace divergent thinking, engage creatively and then coalesce around a common decision. The competency of a team resolving conflict is implemented by a collection of team and individual skills. At the team level they need team identity, emotional awareness, the ability to communicate well, stress tolerance skills, and a positive mood. Individuals on the team also need individual emotional intelligence skills in self regard, assertiveness, empathy, reality testing, impulse control and optimism. While every team needs all of these skills to resolve conflict, different teams will need a different balance of those skills. Depending on the culture of the organization that houses the team and the socio-political environment in which they operate there will be different emphasis on how conflict is addressed. For people who serve on many teams, success requires the ability to dial those skills up and down based on the specific situation.

Let’s take a look at a strategic approach for developing conflict resolution skills for a team. Figure 2 shows the skills needed at each of the three levels we have discussed. To apply this strategy the organization would:

1) Identify that they value teams being able to resolve conflict well resulting in establishing conflict resolution skills as a team competency.

2) Identify the emotional intelligence skills at the team and individual levels needed to support success in resolving conflict. (Remember there are other factors at play in addition to EI skills, such as sufficient information and resources and take those into account as appropriate.) The EI skills needed are: By the team: team identity, emotional awareness, the ability to communicate well, stress tolerance skills, and positive mood. By the individuals: self-regard, assertiveness, empathy, reality testing, impulse control and optimism. Together these skills need to support the ability to engage in divergent thinking and then move to convergent thinking where all rally around the final decision.

3) Measure the current strengths and challenges for the team with the TESI and for the individuals with the EQi or EQ 360 and set strategic goals for improvement.

4) Give all team members their individual MBTI or Emergenetics profiles and discuss how these trait or personality preferences affect team engagement. Understanding this will help define the best learning approaches as skills are being developed.

TEIC-triangle2

Figure 2: Team Emotional Intelligence Competency for Conflict Resolution

Using a team model to measure and strategically target team emotional growth

Collaborative Growth Team ModelThe Collaborative Growth team model provides a process for successfully implementing team EI competencies. The seven scales measured in the outer circle are all competencies, the implementation of any one supports successful implementation of the others, which is why the model is presented in a circle. However, some scales will be more relevant to particular goals, such as demonstrated in Figure 2. The middle circle shows the four desired results of team engagement, such as trusting one another, are more complex competencies that result from developing the first seven scales. The inner circle, or bull’s eye, demonstrates the long term benefits teams and their organizations gain when these competencies are implemented. The TESI is a team 360 which measures the team members’ assessment of how well they are implementing the seven scales in the outer circle. It can be used to measure team progress through taking it before development begins and again as the strategies are being implemented.

Conclusion

When developing your teams, you’ll have much more success when you strategically use a multi-dimensional approach including competencies, specific skill development and incorporating awareness of the personality traits of team members.

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