Emotional Intelligence Wisdom to Injured NBA Player

“Be sad. Be mad… Then focus on the recovery process day by day by day…. This will also mean that when you return you will have a new perspective. You will be so appreciative of being able to stand, walk, run that you will train harder than ever.”

ghaywardNBA forward Gordon Hayward of the Boston Celtics experienced a devastating ankle injury. Many players offered caring messages. The one by Los Angeles Lakers guard Kobe Bryant stands out. His advice distills the essence of applying emotional intelligence (EI) to life’s setbacks, challenges, and worries.. The Instagram message to Gordon Hayward:

 

Be sad. Be mad. Be frustrated. Scream. Cry. Sulk. When you wake up you will think it was just a nightmare only to realize it’s all too real. You will be angry and wish for the day back, the game back THAT play back. But reality gives nothing back and nor should you. Time to move on and focus on doing everything in your power to prepare for surgery, ask all the questions to be sure you understand fully the procedure so that you may visualize it in your subconscious while being operated on and better the chance of its success. Then focus on the recovery process day by day by day. It’s a long journey but if you focus on the mini milestones along the way you will find beauty in the struggle of doing simple things that prior to this injury were taken for granted. This will also mean that when you return you will have a new perspective. You will be so appreciative of being able to stand, walk, run that you will train harder than you ever have. You see the belief within you grow with each mini milestone and you will come back a better player for it. Best of luck to you on this journey my brother #mambamentality always.

This healing process calls for applying all 16 skills found in the EQi personal assessment from self-regard and emotional self-awareness to assertiveness, empathy, stress tolerance, impulse control, optimism and happiness. Life is a journey and a continuous learning opportunity. Gordon is facing a dramatic and poignant life event. Many parts of our journey are less dramatic, yet they are always opportunities to grow into our best self.

As we write this we particularly honor our brother, Ken Hughes. During his long and challenging journey with multiple sclerosis he gallantly faced loss and pain. For the last years of his life he couldn’t stand, walk or run. Yet he smiled, laughed, teased and was an honor to be with. Salutes to Captain Ken!

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Acting with Collaborative Intelligence: Your 10 Step Guide

Collaboration is a result of people working together to reach a mutual answer to a challenge or opportunity. As our world becomes more integrated and boundaries become more blurred the need and desire to collaborate is heightened. Yet we are also experiencing heightened polarization with far too much attention on what can divide us. We ask that you join us in being a part of what helps our world work for the best interest of all. Bring collaboration to your workplace, community and family! 10 steps for acting with collaborative intelligence follow.

We see collaboration on the internet, such as with Wikipedia, in organizations of all sizes and shapes, such as improved efforts at the United Nations and in performance goals for individuals and leaders, such as the Executive Core Qualifications (ECQ’s) that leaders in the federal senior executive service are to meet.

Organizations frequently list collaboration as part of their mission or vision statement or as one of their values. With all of the discussion of embracing collaboration, we know it’s something good, the key question is how do we collaborate and when is it useful? We’ll answer this question for individuals by exploring 10 steps for individuals to follow in order to act collaboratively and briefly review how teams build collaboration.

Collaborative Intelligence™ is a key outcome teams, communities, and any groups can reach as they build their skills. Collaborative intelligence is a result teams and groups profit from when using the seven skills measured by the TESI® (Team Emotional and Social Intelligence Survey®) http://theemotionallyintelligentteam.com/consulting.asp#ci. When teams and groups build their skills in forming a strong team identity, engaging with motivation, building emotional awareness, enhancing communications, supporting one another in work life balance to manage stress, growing their conflict resolution skills so they can benefit when conflict occurs and act with positive mood they will be engaging multiple strengths and acting collaboratively. Developing these seven competencies helps members learn how to act collaboratively and to use this outcome wisely.

Collaboration is a communication and problem solving process that is based on a structured engagement style and process. Those who collaborate well pay attention to personality styles, behavioral engagement strategies, and timing of the decision making as well as who is invited into the discussion, often referred to a stakeholders. Individuals and organizations can act in a collaboratively style informally and

accomplish a great deal. More formal collaborative processes can be deliberately engaged in more challenging situations and usually benefit from engaging a facilitator. Because the process can be slow and deliberative it may be the wrong formal process to use in an emergency, when a quick decision is needed or when the stakes are low, such as choosing where to have lunch. Even in these circumstances when individuals act with a demonstration of inclusivity and intentionally listen to others and incorporate their suggestions as appropriate, they will build buy-in and loyalty that expands their base of support. The following 10 steps will help individuals and leaders be successful in their collaborations. These skills can be integrated into one’s natural behaviors so the benefits of collaboration abound with minimal effort.

10 Steps to Act with Collaborative Intelligence

  1. Be aware. Notice what is happening so you can choose how you are involved. Breathe deeply to benefit from adding oxygen to your brain, to your heart and to feel calm and resilient.
  2. Apply Intention and Attention. Form your intention so you know specifically what you want to accomplish and how. Then decide what steps in the process you will pay attention to in order to keep yourself on track. Intend to collaborate, which means intend to work together, to listen and to respond in order to accomplish your goal together. Clarify your own purpose and goals; this is not a process you can accomplish on auto-pilot.
  3. Commit to the process. Collaboration takes time, energy and patience. If you’re hesitant about using the process you’ll hold back, be protective of “your” information or rush through the process. One way or another without commitment you are most likely to minimize the potential for success. You may end up feeling annoyed or antagonizing others or both.
  4. Attend to others. Create a foundation for engagement by creating a personal connection. It’s out of little personal discussions where you find you have things in common that form the basis for trusting one another. You might find you both have daughters who sell Girl Scout cookies or you might both climb 14,000 foot mountains. Continue paying attention to other participants throughout the process. Often there is a valuable message behind the specific words someone is using; paying attention will help you discern the real message.
  5. Mutually establish goals and other criteria. Be sure you are headed in the same direction!
  6. Express your opinions and share your knowledge. If you keep what you know close to your vest you undermine the ability of everyone to make a good decision, you role model that the process isn’t fully trustworthy and neither are the people involved. Remember your actions speak louder than your words.
  7. List commonalities and differences. It’s amazing how often people struggle over principles they already all agree on because they didn’t take time to recognize the agreement. If you clarify where there are differences and where you agree then you can begin gathering information to move towards a mutual solution.
  8. Apply divergent thinking. Be willing to listen to other people’s perspectives even though they may be very different from yours. At attitude of curiosity will be helpful.
  9. Be appreciative. Keep noticing what works and through this positive process explore what seems to be off-center, to just not work. Explore these inconsistencies with curiosity to find points of agreement.
  10. Make decision(s). At this point everyone comes to a convergent answer and agrees to support the one answer. Before you sign off though, apply some hearty reality testing. Future pace by imaging it’s sometime in the future and you’re observing how well the decision works. Is anything askew? Did you take on too much at once? Does anything else need adjusting? If so make the changes now.

The result of collaborative behavior and decisions is that you have tapped into everyone’s smarts, built trust and have gained mutual commitment to success. What’s not to like about that scenario!

Team Leaders Motivate Your Teams!

Leading emotionally intelligent teams is a tough job. Developing your skill is worth it as teams strong in EI are productive, creative and loyal to their organization. Building team motivation is a key strategy for success so team leaders maximize their own success by implementing the 7 motivation actions.

Before you implement any of these steps, think about someone who did a great job leading a team you were on. How did he/she motivate you? How did he/she engage and follow through? Now with a good example in mind ask:

  1. What are the characteristics of the team members on the team I’m leading? Know your team members individually.

Get to know your team members individually and help them know each other through a personality assessment such as Change Style Indicator or the Influence Style Indicator. You’ll be amazed at how much good data supports understanding team members’ preferences. With this information, you can strategically target your requests to gain the best buy in.

  1. What’s my team good at? What are their challenges?

Understand your team strengths and weaknesses with the TESI®. The Team Emotional and Social Intelligence Survey®, is a team 360 reporting on how team members access their functioning in seven core areas of team engagement. These measurable results help teams focus on how to tap into their skills and improve areas of weakness. You and your team can measure success through the pre-post assessment.

  1. What rings their bells – what dampens their spirits?

Pay attention to the feedback you receive on a regular basis and repeat what works. Utilize your data on individual and team strengths in order to further positive engagement.

  1. How will the team break out of old patterns to awaken creativity and boost spirits?

Creativity is an energizer. Even though some team members may moan about change, when you lead them in purposeful change and have a defined approach and outcomes it will help build new energy and clear out old ways of doing things that aren’t necessary anymore.

  1. What’s your team attitude?

Discuss the power of attitude with your team. Ask team members to explore current attitudes and then set intentions for the attitude they will express in the future. Be specific about who does what so you can notice and affirm positive actions as engagement improves.

  1. What inspires your team members and the team as a whole?

What about giving some time to a worthwhile community project? You and the team could spend an hour at a soup kitchen or a day helping build a house. There are many ways to contribute. Challenge the team to consider options and find a suitable project. After contributing your time get together and debrief. Talk about how it felt, what you learned about your community and what it means to volunteer as a team.

  1. Determine how well your team that functions with emotional and social well-being

The Collaborative Growth team model measures the seven specific skills seen in the outer ring. Your team can take the TESI, consider their skills and opportunities, and engage in intentional growth. The model shows that as teams are deliberately enhancing their skills they develop the benefits shown in the middle circle, such as trust, and then progress to being a team that enjoys emotional and social well-being. This is a highly productive and engaged state which leads to sustainable good results. However, be sure to pay attention to maintaining those skills. High performance requires constant attention.

Top 10 Reasons for Playing!

reasons to play

  1. It feels good and makes you happy!
  2. Happy is good! Good for your health, for your decision-making, for your relationships….. Heck, what isn’t it good for?
  3. It’s good for our world economy – a stretch? Maybe, but what about the recreation dollars we spend even if we’re just driving to a great hike in the forest and taking a picnic. And happy people have more capacity to slug through the difficult conversations to get to good collaborative decisions. Tell that to the G-20 – or even the G-7 leaders!
  4. We build resilience, defined as the ability to recover quickly from setbacks and elasticity, as in the ability to spring back after things are bent out of shape. Resilience is enhanced through play, through relaxing and through nourishing reflecting. Play regularly to be prepared for life’s twists and turns.
  5. It makes other people happy.
  6. You can get good exercise and increase your cardio vascular functioning.
  7. Brain health and well-being.
  8. We satisfy our own developmental need to be creative and feel competent.
  9. We can be more creative while playing with novel possibilities in an environment where we can be flexible and relaxed.
  10. To interact and be reflective without it seeming so serious – “Hey, why did we miss that grounder when Holly hit it?” “What shall our team do next time?”

Play has been described as unplanned behavior, in other words activity that emerges and evolves spontaneously from within its own context. It occurs in a climate that facilitates creativity and innovation. Young children accomplish the majority of their most critical early learning through play. But guess what, adults learn best in the same sort of attitude — relaxed curiosity. We just don’t emphasize play nearly as much as can serve us. For children play is considered valuable because it develops their social relationship skills, helps build positive interactions between the child and their classmates, and provides the chance to let off a bit of steam (reduce or prevent anger). It also builds on their skills of sharing and taking turns. Isn’t this what we want for ourselves, our families and our teams? Of course it is!

At Collaborative Growth we’re declaring July as a great month for playing. We hope you take time to enjoy this beautiful month whether it’s quite sunny for you in the northern part of our globe or snow is whitening your world in the southern hemisphere.

We also want to express our gratitude for Freedom. In the United States where we live, July 4th is the day we celebrate our nation’s Independence. Let us all embrace freedom with our intentions that really includes liberty and justice for all to help build a world that works. Neurologists assure us that seeing requires believing so let’s join our combined vision in seeing a world that works for all!

Blessings and our thanks to all of you!

Marcia and James

Team Conflict – Opportunity or Loss?

This article presents a brief summary of ideas from Chapter Seven of our book, The Handbook for Developing Emotional and Social Intelligence.

CGrowth HandbookDoes your team expand its skills when faced with conflict? One of the questions on the TESI team survey, is “Our disputes stimulate team productivity.” How would you answer that question about your team? If you find you and your team have room to grow, one of the key strategies is to develop team skills in divergent thinking, which is the ability to think along different perspectives and to consider one another’s different perspectives. Conflict just is what makes it useful or destructive comes from the attitude and capabilities of those charged with responding to the conflict. Those capabilities are built with emotional and social intelligence (ESI). Seven competencies required for team success are identified in The Emotionally Intelligent Team. These seven are assessed by the Team Emotional and Social Intelligence Survey® (TESI®). Conflict resolution is one of the seven competencies, and it’s the one that teams struggle with the most.

Nine elements compose a team’s skill in handling conflict. These include skills in patience and willingness to work problems through, the ability to use the ESI skills of empathy and assertiveness, recognizing and working with differences in personality among team members, and the ability to choose different strategies for resolving conflict according to the specific circumstances of an individual event. For example, a team must choose their battles causing them to avoid some problems. And there are times it pays to be competitive rather than cooperative or collaborative—although competitive benefits may be limited to a stimulating challenge such as the first one to solve a complex problem gets a free lunch. One of the most important skills for success is to be able to invite and consider different perspectives. This is the powerful skill of divergent thinking – and it’s a solid success differentiator.

At Collaborative Growth, we conducted a study evaluating TESI results of team conflict resolution skills to consider the relationship of conflict resolution to skills in divergent thinking and in relationship to the other six competencies assessed by the TESI. We found a strong relationship between a team’s ability to appreciate and use divergent thinking and its effectiveness in solving conflicts.

Divergent thinking is a thought process or method that is essential to effective team work because it’s at the heart of the ability to generate ideas and to listen to highly different perspectives. It is often used for creative and problem-solving purposes. The goal of divergent thinking has several applications with the primary benefit being the capacity within the team to think along different lines and to feel safe and supported in discussing differences. It includes generating many different ideas about a topic in a short period of time and may involve breaking a topic down into component parts to gain insight about different aspects of the matter. In the best of circumstances, divergent thinking occurs in a spontaneous, free-flowing manner, such that the ideas are often generated in a random, unorganized fashion. During conflict, divergent thinking requires strength at the individual and team level to think about alternative scenarios even when there may be a strong temptation to protect the original way of assessing a problem. Working in an environment safe for divergent thinking supports Collaborative Intelligence™, the pinnacle of team emotional and social intelligence as reflected by the TESI team model.

In the best situation, divergent thinking by team members or the team as a whole is followed by the ideas and information being organized using convergent thinking, that is, putting the various ideas back together in a new organized and structured way. Without divergent thinking, teams cannot reach the payoff of in-depth consideration before arriving at convergent thinking, because they haven’t fully considered the problem they are seeking to address. Yet, diverse thinking can be difficult at a team level in part because of a process known as groupthink. Janis demonstrated the effects of groupthink by describing that even after groups become aware of the risks of an unfavorable process, they’ll go along with it because of the pressure for achieving group consensus. ESI is a big help in preventing groupthink. Being aware of emotions around the team, and having effective response strategies, will support the courage to get beyond the compulsion to agree with one another.

Teams work best when team members welcome different perspectives and feel safe in resolving conflict because they know that doing so can lead to increased productivity and a better work environment. Tips for growing conflict resolution skills are found in Chapter Seven in The Handbook for Developing Emotional and Social Intelligence. That chapter summarizes our research on divergent thinking and provides many ideas for helping teams expand their skills in working with positive and negative emotions.

WEBINAR: Emotional Intelligence and Teamwork in Times of Distrust

Free  Webinar June 8th at 1:00PM EDT
Register Now

Coach-Sample-Report-coverThe national and international political conversations are making it even tougher to be positive and productive in the workplace! If your team ever suffers from cynicism, a lack of trust, or poor communication, please attend our new webinar: EI and Teamwork in the Times of DISTRUST. If there are no such struggles on your team, “Get back to work!” Don’t waste company time on our cool invite. Otherwise, we invite you to Register Now.

In 2006 Martin Delahoussaye, our editor at Wiley & Sons, suggested that we write a book on how emotional intelligence can improve the quality of teamwork. They had published Lencioni’s groundbreaking work on the five dysfunctions four years earlier and wanted something that would examine effective teamwork through the lens of EI.

Our book, The Emotionally Intelligent Team pioneered how developing behavioral competencies in seven different areas like Motivation and Conflict Resolution could improve friendliness and team performance. Next Martin asked us to develop an assessment for measuring these seven competencies, and that resulted in the TESI®, the Team Emotional and Social Intelligence Survey®.

The TESI has been used to help teams working in historical flashpoints like Gaza, Kosovo, Haiti, and South Africa, in leading global businesses such as Apple, American Express, Medtronic, and in local, state, and federal government agencies.

After nine years of administrations of the TESI, we would like to share with you what TESI associates worldwide have learned about using EI to offset what Lencioni called the number one cause of dysfunctional teamwork – DISTRUST, but we’re not going to make you wait that long. The webinar will be June 7th at noon EDT. Register Now

You will learn how to assess your team in these seven skill sets and what you can do right now to reduce conflict, improve performance and build positivity among your team’s members. Please join us! 

Avoid Emotional Intelligence Pitfalls at Work

pitfall_guyFrequently encountered emotional intelligence (EI) pitfalls that limit relationships and productivity at work are numerous. Ordering people to just “get it done” could well be the top pitfall of all. Several pitfalls and better EI Options are listed below.

Pitfall: Just tell your direct reports or others to do something.

Better EI Option: Use your EI skills in empathy and assertiveness to influence others to want to engage in your project.

trap-jump-pitfallPitfalls sabotage your success. When you just tell people to do something and you don’t take a few minutes to acknowledge them, build buy-in and guide understanding, you often invite opposition and resistance. Ironically you might have been so directive because you felt you didn’t have time for more engagement, yet the resistance will cost you more time in the long run.

Pitfall: Order your direct reports or others to be happy and engaged.

Better EI Option: Create a culture that builds skills in optimism, self-regard and emotional expression and thus supports staff agility and buy in. These and other EI skills are central to building an engaged culture with a “can-do” attitude. Your leadership has a lot to do with the responses you get. If you want happy and engaged direct reports, use positive language that supports optimism. For example, express the belief that together all of you will meet the big challenge, you just don’t know how yet. That wonderful word “yet” establishes the presupposition of success, and that helps create the outcome you’re looking for.

Pitfall: Ignore the impact of reassigning employees who have become friends and are working effectively as team members.

Better EI Option: Respond to and acknowledge relationships, notice how they support or weaken team work. When you need to make new assignments, help people process and accept the change.

people-puzzlePitfall: Insist that emotions be left at the door when it’s time to solve problems.

Better EI Option: Use all your smarts in solving problems; that is both your IQ and your EQ. People can’t think without using their emotions. So the question becomes whether you and your team want to be aware of your emotional responses, including your intuitive awareness, and factor in all your data when resolving the problem. We suspect people seek to avoid their emotions when they are afraid they don’t have the skills to manage the emotions successfully. However, this strategy frequently backfires as the emotions will leak out in some poorly managed format. It’s better to get training and coaching and be fully in charge of your responses.

Pitfall: Blast your stress on all in your path.

angry-redhoopBetter EI Option: Learn strategies to regain your equilibrium when your buttons are pushed, then talk to others. You can breathe, use stair therapy, count to 10, any number of strategies work. Just give yourself time to avoid the adverse consequences of getting all tied up in knots! The key point is get more oxygen to your brain and give yourself a few minutes before you respond. Stair therapy is one of our favorites. When you feel triggered, tired or cranky go climb a set of stairs then come back to your office or to the situation and respond. Your renewed resilience will invite more welcome responses.

Using Emotional Intelligence to Message Up & Across

messageManaging up or messaging up are goals frequently raised in executive coaching sessions. We add messaging across – that is to peers – to this imperative goal. Messaging up and across refers to intentionally and deliberately communicating well with your boss and those above your boss and with your peers. It is a deliberate effort to bring understanding and collaboration to relationships between people who may have different perspectives. The point is to convey respect by taking the time to communicate strategically. Remember your communication can be empathetic, compassionate, strategic and engaging all at once. In fact, this comprehensive packaging should be your goal.

If you are a CEO with a Board governing your organization, messaging up is vital. It’s also vital if you are a team lead, reporting to your supervisor. In fact how we communicate with others throughout the organizational chart is essential to notice. We know communications with your direct reports is fundamental to your success; this article will focus on a different dimension of communications. It’s a form that can be all too easy to miss when you get in the trance of accomplishing your every day list of tactical jobs. And that’s why good interpersonal relationships with those in higher organizational positions and with your peers requires purposeful action.

The potent emotional intelligence skills triangle of Assertiveness, Empathy and Impulse Control is your key to success, especially if you pepper your engagement with Positive Mood (happiness and optimism). With assertiveness you first need to be assertive with yourself by doing whatever it takes to make sure you take the time for this engagement. Put it on your calendar, have lunch or coffee with a peer once a week, meet with your boss regularly give feedback and take a few minutes to ask about his/her life and talk about yours. Create a personal connection; it’s the path to building trust. It’s what it takes for people to want to “get your back” to help you out in times of challenge. It demonstrates engagement, loyalty, and commitment, but more importantly it makes your job more fun. Assertiveness includes the ability to communicate your perspective, to stand up for yourself and to say no when necessary.

Empathy and impulse control govern the effectiveness of your assertiveness. When you demonstrate empathy the recipient of your assertiveness feels that your communication is made with their best interests in mind. That makes all the difference in whether your suggestions are considered self serving or made with their best interests in mind. And you know that deeply influences the response to your communication. Your skills in impulse control help you decide when to speak up, what tonality to use, and how to pace your engagement. Communicate with your peers with impatience and they will reciprocate – directly or indirectly.

Balance is your goal too little of any of these three skills can obviously can get you in trouble. Note that too much of any of these can get you in a lot of trouble. Too much assertiveness feels like aggressiveness; too much empathy feels like the boundaries are failed; too much impulse control turns you into a risk adverse person missing opportunities.

Here are key steps you can follow to message up and across effectively:

  • Be intentional and purposeful
  • Don’t confuse false humility with your poor communication if you don’t speak up for yourself
  • Be aware of and respond to your different personality, communications styles, and conflict resolution styles
  • Acknowledge others
  • Be a team player
  • Let your peers know you value them
  • Be honest and trustworthy
  • Provide solutions, not problems
  • Request feedback, feedback, feedback – ask for it directly
  • Work with strengths and weaknesses – yours and theirs

Messaging up and across is a powerful tactic for getting more interesting work, more responsibility, and enjoying your engagement at work. Use it well and it can help you improve your work/life balance as it increases the ability to set boundaries and have those boundaries understood and supported.

Crafting an Emotionally Sustainable Lifestyle

craft-playLife is precious and is best lived when we pay attention to creating an emotionally sustainable lifestyle. We are passionately committed to providing our services in order to support individuals and teams in living emotionally sustainable lifestyles. This is also known as living resiliently. Marcia’s book Life’s 2% Solution provides a well tested strategy for living with Passionate Equilibrium – being thoroughly engaged and doing so with a sense of balance. Additionally the EQi and EQ 360 for individuals and the TESI® (Team Emotional and Social Intelligence Survey) are developed to promote emotional sustainability.

The Collaborative Growth team model highlights the path for developing the seven skills measured by the TESI in the outer ring. Emotional and social well-being for teams is the result of following this path to sustainability for teams.

Emotional sustainability, also referred to as well being, can be measured with assessments such as the EQi ® and the EQ 360 ®. Dr. BarOn, the original creator of the EQi has pinpointed self actualization as the apex of all the EQ skills.

So just which EQ skills should you focus on to develop this life nurturing state? BarOn names eight, which he listed in the order of their importance:

• Happiness

• Optimism

• Self-Regard

• Independence

• Problem Solving

• Social Responsibility

• Assertiveness

• Emotional Self-Awareness

Bar-On, 2001, p. 92. “EI and Self-Actualization.” In Emotional Intelligence in Everyday Life, edited by J. Ciarrochi, J. Forgas, and J. Mayer. New York: Psychology Press.

Frequently revisiting these eight critical factors will help you engage your EQ in a manner designed to support an emotionally sustainable lifestyle. At the team level the critical sustainability is developed by using the seven skills in the outer ring of the Collaborative Growth Team Model. These are powerful skills that can be developed at the individual and team level. The resulting quality of life will assure you and those you influence that it is worth the effort!

Resilient Leaders Shine Despite Adversity

Marcia Hughes
©ATD2016, published May 2016

abelincolnPresident Abraham Lincoln remains a model of transformative leadership
more than 150 years after he served as the 16th president of the United
States. Lincoln led the United States through its Civil War—a great constitutional
and political crisis. Throughout his presidency, he was focused on his
vision of maintaining the unity of the nation with unwavering passion, yet was
able to exert high flexibility and impulse control in the strategies he employed.
He took time to listen well, seek out and consider diverse feedback, and was
willing to shift his strategies. No one had time during the Civil War to talk about
change management, yet that was the order of the day. Lincoln is one of our
best resilience teachers.

READ FULL ARTICLE: Resilient-Leaders